Services
Billing Information
Financial Responsibility and your Medical
Bill
Belmond Medical Center
403 1st St. SE
Belmond, IA 50421
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 Our Commitment to You
Welcome to Belmond Medical Center (BMC). We appreciate
the trust you have placed in our organization, physicians and
staff by choosing us for your healthcare needs. We are committed
to providing you with quality healthcare services while fulfilling
our mission of promoting the well being of people by serving
with compassion, respect, excellence and stewardship.
Registration at Belmond Medical Center
Hospital
Before receiving services at Belmond Medical Center (BMC), you will be asked
to register at the Business Office Registration Desk located in the clinic.
You will need to bring all your insurance cards (including Medicare and
Medicaid). The receptionist will collect the information needed for billing
and ask you to sign one or more forms depending on the service you will
be receiving.
Clinic
Clinic registration is at the same area as hospital registration. You will
need to bring all of your insurance cards. Occasionally you will be asked
to update your patient history or information. If you are coming for a regular
check-up, we also request you bring all your medications in their original
containers.
Hospital and Outpatient Pre-Certification
It is recommended you call your insurance company before having
a hospital or outpatient procedure. Many insurance companies
require pre-certification before you receive treatment in order
for them to pay your bill. Inpatient admissions require pre-certification.
Since all insurance companies requirements vary, it is your responsibility
to know your coverage and follow their procedures.
Billing Services
The hospital or clinic bill may not be the only bill you receive.
Services provided by other professionals, ie: the radiologist,
surgeons, specialty clinics, lab or pathology will be billed
separately by their office. Each of these bills will indicate
an address that your payment should be mailed to. Also, physician
and lab charges may be billed through the hospital or clinic
depending on the service provided. The hospital and clinic both
have billing specialists to assist you with questions about your
bill.
Filing Insurance
Hospital
After your hospital service or test, we will file your insurance for you.
Itemized bills are available upon request. Upon receipt of payment from
your insurance, you will be notified on any balance due by receiving our
monthly statement. If you do not have insurance, our expectation is that
you will pay $100.00 at the time of service. Balances above $100.00 will
be billed on your next monthly statement.
Clinic
After your clinic appointment we will collect your co-pay at the cashier
window. Our expectation is that you will be prepared to pay your co-payment
at the time of service. We will also file your clinic charges with your insurance
carrier. If you do not have insurance, a minimum charge of $80.00 is expected
at the time of service. Balances above $80.00 will be billed on your next
monthly statement.
What If My Insurance Carrier Doesn’t Respond?
If we do not hear from your insurance carrier after 60 days
from your date of service, your bill will be sent to you for
payment or to follow up with your insurance carrier. If you need
assistance, please call one of our billing specialists listed
in this pamphlet.
Why Doesn’t Insurance Pay the Entire Bill?
Insurance companies can require you to pay co-pays, deductibles
and non-covered items. Therefore, after receiving payment from
your insurance company, there may be a balance sent to you for
payment. At BMC, we accept assignment on Medicare, which means
you will not be charged for the balance except for non-covered
items, co-pays, and deductibles. BMC also works with various
preferred provider organizations (PPO’s) that are allowed
discounts for large group coverage. Your bill might reflect these
discounts.
Payment
After we receive payment from your insurance company, any balance
due will be billed to you. Your statement will reflect the total
amount due from you at the time the statement was printed. We
accept cash, check, and credit cards as payment. If for some
reason you are unable to pay the balance due, please contact
your billing specialist regarding payment arrangements. Our policy
states that all balances need to be paid within six months.
Financial Responsibility Rests with You
Financial responsibility for services obtained at BMC rests
with the patient/family regardless of insurance coverage. We
will process your insurance claims, provide this pamphlet and
any other additional information to help guide you through the
billing process at BMC.
Customer Satisfaction
Thank you for choosing Belmond Medical Center for your healthcare
needs. We value your relationship with us and will make every
attempt to honor that relationship by providing the quality treatment
you require and deserve. If you have concerns related to your
services or your quality of care at BMC, please contact administration.
Belmond Medical Center Billing Contacts
Brooke Schleusner – (641) 444-5630
Michelle Johnson – (641) 444-5629
Business Office Manager
Mari Wali– (641) 444-5625
Belmond Medical Center Directory
AREA CODE: 641
Clinic Appointment Scheduling: 444-3500
Hospital Line: 444-3223
Clinic Desk Nurse: 444-5645
(emergency questions, prescription refills)
Clinic Billing: 444-5630
Hospital Billing: 444-5629
Hospital Nurse’s Station: 444-5661
Medical Records: 444-5646
Administration: 444-5620
Human Resources: 444-5624
Radiology: 444-5658
Mammography: 444-5659
Lab: 444-5656
Respiratory Therapy: 444-5671
Cardiac Rehab: 444-5671
Dietary Manager: 444-5681
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