Services
Billing Information
Financial Responsibility and your Medical
Bill
Belmond Medical Center
403 1st St. SE
Belmond, IA 50421
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Our Commitment to You
Welcome to Belmond Medical Center (BMC). We appreciate
the trust you have placed in our organization, physicians and
staff by choosing us for your healthcare needs. We are committed
to providing you with quality healthcare services while fulfilling
our mission of promoting the well being of people by serving with
compassion, respect, excellence and stewardship.
Registration at Belmond Medical Center
Hospital
Before receiving services at Belmond Medical Center (BMC), you
will be asked to register at the Registration Desk located in
the clinic. You will need to bring all your insurance cards (including
Medicare and Medicaid) and a photo identification. The receptionist
will collect the information needed for billing and ask you to
sign one or more forms depending on the service you will be receiving.
Clinic
Clinic registration is at the same area as hospital registration.
You will need to bring all of your insurance cards and a photo
identification. Occasionally you will be asked to update your
patient history or information. If you are coming for a regular
check-up, we also request you bring all your medications in their
original containers.
Hospital and Outpatient Pre-Certification
It is recommended you call your insurance company before having
a hospital or outpatient procedure. Many insurance companies require
pre-certification before you receive treatment
in order for them to pay your bill. Inpatient admissions require
pre-certification. Since all insurance companies requirements
vary, it is your responsibility to know your coverage
and follow their procedures.
Billing Services
The hospital or clinic bill may not be the only bill you receive.
Services provided by other professionals, i.e.: the surgeons,
specialty clinics, lab or pathology will be billed separately
by their office. Each of these bills will indicate an address
that your payment should be mailed to. Also, physician and lab
charges may be billed through the hospital or clinic depending
on the service provided.
Filing Insurance
Emergency Room
If you do not have insurance, our expecation would be
that you pay $50.00. If you have insurance and have an emergency
room co-pay, our expectation would be that you pay your co-pay
at time of service.
Hospital
After your hospital service or test, we will file your insurance
for you. Itemized bills are available upon request. Upon receipt
of payment from your insurance, you will be notified on any balance
due by receiving our monthly statement. If the amount is over
$100.00, we offer a prompt pay discount of 15% if paid in full.
If you do not have insurance, our expectation is that you meet
with a Patient Account Representative to make payment arrangements.
Clinic
Our expectation is that you will be prepared to pay your co-payment
at the time of service. We will also file your clinic charges
with your insurance carrier. If you do not have insurance, a minimum
payment of $25.00 is expected at the time of service. Balances
remaining will be billed on your next monthly statement. We do
offer a 30% discount if no insurance and payment is made in full
at time of service or if paid in full within 30 days of first
statement.
What If My Insurance Carrier Doesn’t Respond?
If we do not hear from your insurance carrier after 60 days
from your date of service, your bill will be sent to you for payment
or to follow up with your insurance carrier. If you need assistance,
please call one of our billing specialists listed in this pamphlet.
Why Doesn’t Insurance Pay the Entire Bill?
Insurance companies can require you to pay co-pays, deductibles
and non-covered items. Therefore, after receiving payment from
your insurance company, there may be a balance sent to you for
payment. At BMC, we accept assignment on Medicare, which means
you will not be charged for the balance except for non-covered
items, co-pays, and deductibles. BMC also works with various preferred
provider organizations (PPO’s) that are allowed discounts
for large group coverage. Your bill might reflect these discounts.
Payment
After we receive payment from your insurance company, any balance
due will be billed to you. Your statement will reflect the total
amount due from you at the time the statement was printed. If
amount is over $100.00, we offer a prompt pay discount of 15%
if paid in full. We accept cash, check, and credit cards as payment.
If for some reason you are unable to pay the balance due, please
contact patient accounts regarding payment arrangements.
Financial Responsibility Rests with You
Financial responsibility for services obtained at BMC rests
with the patient/family regardless of insurance coverage. We will
process your insurance claims, provide this pamphlet and any other
additional information to help guide you through the billing process
at BMC.
Customer Satisfaction
Thank you for choosing Belmond Medical Center for your healthcare
needs. We value your relationship with us and will make every
attempt to honor that relationship by providing the quality treatment
you require and deserve. If you have concerns related to your
services or your quality of care at BMC, please contact administration.
Belmond Medical Center Billing Contacts
AREA Code: 641
Business Office Manager 444-5625
Patient Accounts Representative 444-5631
Medicare Billing Specialist 444-5629
Commercial Billing Specialist 444-5674
Blue Cross & Medicaid Billing Specialist 444-5630
Belmond Medical Center Directory
AREA CODE: 641
Administration 444-5620
Cardiac Rehab 444-5671
Clinic Appointment Scheduling (Brindle & Loux) 444-5641
Clinic Appointment Scheduling (Woodhouse & Christ) 444-5632
Clinic Line 444-3500
Dietary Manager 444-5684
Hospital Line 444-3223
Hospital Nurse’s Station 444-5661
Human Resources 444-5624
Lab 444-5656
Medical Records 444-5646
Radiology 444-5658
Respiratory Therapy 444-5671
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